Maria Resendiz Injured While Working in McDonald’s Drive-Thru
Employee Assaulted by Customer in Oakland Incident
Oakland, CA (June 27, 2020) – A McDonald’s employee in Oakland was assaulted in the drive-thru by an angry customer who refused to wear a mask. The incident occurred on June 27 at the location on 6623 San Pablo Avenue.
When the employee, 19-year-old Maria Resendiz, told the customer he needed to wear a mask, he threatened and assaulted her. The customer, who refused to wear a mask, parked his car and walked up to the drive-thru window where the woman was working. He then banged on the window and used racial slurs toward the employee.
When asked how to handle the customer, Resendiz’s manager stated, “Don’t serve them. That is all you can do.” He also told Resendiz to give the angry customer her name and phone number for the corporate office. Instead, she called 911 and tried to keep the window shut, but the man grabbed and hit her.
The man finally left after he was subdued by a woman in the car. Resendiz suffered a bruised arm and scratches on her neck. She was taken to a local hospital. X-rays showed no broken bones in her hands or fingers.
Cal/OSHA and the Oakland police are investigating the case. No arrests have been made.